Privacy Notice

Professional Services

This privacy notice tells you what to expect us to do with your personal information.

We understand that your privacy is important to you and that you care about how your personal data is used and shared online.

We respect and value the privacy of everyone who visits our website, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

Contact details

Post: Bank House, Southwick Square, Southwick, Brighton, East Sussex, BN42 4FN

Telephone: 07966919818

Email: hello@connectedstories.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Occupation
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Information relating to compliments or complaints
Video recordings
Audio recordings (e.g. calls)
Records of meetings and decisions
Website user information. We use cookies and similar technologies on our website. Please refer to our separate Website T’s & C’s for details.

We also collect or use the following information to provide and improve products and services for clients:

Racial or ethnic origin
Religious or philosophical beliefs
Health information

Where we process special category data, we do so under Article 9(2)(a) – explicit consent, or where necessary for employment or safeguarding obligations (Article 9(2)(b) and (g)).

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details
Marketing preferences
Purchase or account history

We collect or use the following personal information for recruitment purposes:

Contact details (e.g., name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (e.g., job application, employment references or secondary employment)
Education history (e.g., qualifications)
Right to work information
Details of any criminal convictions (e.g., Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Security clearance details (e.g., basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

Racial or ethnic origin
Religious or philosophical beliefs
Health information
Sexual orientation information

We collect or use the following personal information for dealing with queries, complaints, or claims:

Names and contact details
Purchase or service history
Customer or client accounts and records
Financial transaction information
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – You can withdraw consent at any time if that was the legal basis for processing.
More info: ico.org.uk

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Marketing communications lawful bases:

Consent – where you’ve opted in to receive marketing.
Legitimate Interests / Soft Opt-in – for existing customers, we may send marketing about similar services, provided you were given a chance to opt out at the time of data collection and in every message thereafter.

Client/customer account lawful bases:

Consent – with your permission after being informed.
Contract – necessary for fulfilling our agreement with you.

Marketing/information updates lawful bases:

Consent – with your permission after being informed.

Recruitment lawful bases:

Consent
Contract
Legal obligation

Queries, complaints or claims lawful bases:

Consent

Where we get personal information from

Directly from you

How long we keep information

We do not keep your personal data for any longer than is necessary. Client data is retained for 7 years after our relationship ends. Recruitment records are kept for 12 months unless required otherwise by law.

Others we share personal information with:

Professional consultants and Associates who undertake work on our behalf
Professional consultants and supervisors involved in professional development, bound by confidentiality agreements

How to complain

If you have any concerns about our use of your personal data, you can make a complaint using the contact details above or email complaints@connectedstories.co.uk

If you remain unhappy, you can complain to the ICO:

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Laura Kinsey, Director
Last updated April 2025
Next review due April 2027