© 2026 Connected Stories

Terms & Conditions

General

  1. Introduction

Welcome to Connected Stories. By using our website and services, you agree to comply with these terms and conditions. If you do not agree, please do not use our services.

  1. Business Information
  • Business Name: Connected Stories
  • Services Provided: Educational training and development, educational resources, educational assessment, youth justice and related consultancy, leadership coaching, consultancy and development.
  • Operating internationally. Trading from England.
  1. Use of Services
  • You must be at least 18 years old to use our services.
  • You agree to provide accurate and complete information when registering or making purchases.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You must not misuse our services, including but not limited to fraudulent activity, intellectual property violations, or illegal conduct.
  1. Payments
  • All payments must be made in full at the time of purchase.
  • We use third-party payment processors, including Stripe and PayPal. Your payment details are handled securely.
  • If applicable, subscription-based services must be cancelled before renewal to avoid additional charges.
  1. Intellectual Property
  • All content on our website, including training materials, is owned by Connected Stories and cannot be copied, shared, or resold without permission.
  1. Use of Cookies
  • We use cookies and similar technologies on our website to enhance your experience, analyse usage, and provide relevant content. For more information about the cookies we use and how to manage your preferences, please read our Cookie Policy.
  1. Limitation of Liability
  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
  1. Governing Law & Dispute Resolution
  • These terms are governed by and interpreted in accordance with the laws of England and Wales.
  • Any disputes shall be resolved through arbitration or the courts of England and Wales.
  1. Changes to Terms
  • We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

Privacy Policy

To learn how we collect and use personal data, please see our Privacy Notice.

Refund & Returns Policy

  1. Training and Development Programmes
  • Training programmes can be rescheduled with at least 48 hours’ notice, subject to availability. These programmes are non-refundable once the 14-day cooling-off period has passed, in line with UK consumer protection laws.
  • If you are a consumer, you have the right to cancel your purchase within 14 days of entering into a contract, unless the programme has already begun with your agreement.
  1. Coaching Sessions
  • Coaching sessions may be rescheduled with at least 24 hours’ notice prior to the scheduled session. Missed sessions or sessions cancelled with less than 24 hours’ notice are non-refundable.
  1. Digital Resources
  • All purchases of digital resources are non-refundable once download or access has started, as digital content is exempt from cancellation rights under UK law once delivery has begun.
  1. Consultancy Services
  • Consultancy services are non-refundable once the service has commenced. If cancellation is requested before the service begins, any refund will be at our discretion and may be subject to an administration fee.
  1. Subscription-Based Services (if applicable)
  • If you purchase a subscription-based service, you may cancel at any time before your next billing date. To avoid additional charges, cancellation must be completed before the renewal date.
  1. Rescheduling and Contact Information
  • To reschedule a training or coaching session, please use the reschedule link in your confirmation email or contact us at hello@connectedstories.co.uk
  • For refund or cancellation queries, especially those within your statutory rights, contact us via the same email.

Accessibility Statement

  1. Commitment to Accessibility

Connected Stories is committed to making its website accessible to all users, including those with disabilities. While our website is not currently fully accessible, we are actively working on improvements.

  1. Future Improvements
  • We aim to implement WCAG accessibility standards, including alternative text for images, captions for videos, and keyboard-friendly navigation.
  • We plan to review and improve accessibility features within the next 12 months.
  • We welcome feedback on how we can improve accessibility.
  1. Legal Compliance
  • We strive to meet international accessibility standards, including the UK Equality Act 2010 and EU Web Accessibility Directive.
  • Users in the US should note that we are working towards ADA (Americans with Disabilities Act) compliance.
  1. Contact Us

If you experience accessibility issues, please email us for assistance at hello@connectedstories.co.uk